Support
Need help with DataHippo? Here's how to reach us.
Contact
- Email: support@datahippohq.com
- GitHub Issues: github.com/petar-dambovaliev/fixate/issues
Response Times
| Channel | Typical response |
|---|---|
| Within 1 business day | |
| GitHub Issues | Within 2 business days |
Documentation
Before reaching out, you may find your answer in the docs:
- Flow — Prompt Hub & LLM Gateway — prompt management, model routing, API reference.
- Watch — APM — traces, logs, metrics, alerts, and integrations.
- AI Agent — MCP setup, available tools, in-app assistant.
- SDKs — Python, Rust, Unity, and Unreal Engine client libraries.
Reporting Security Issues
If you discover a security vulnerability, please email security@datahippohq.com instead of opening a public issue. We will acknowledge receipt within 24 hours and provide a timeline for a fix.